1) Our commission is only 20% of the gross nightly rent. Be cautious of hyper-low commissions (10% -15%) that may hide extra fees or could potentially result in business instability.

2) Beware Hidden Fees: Hyper-low commissions often come with hidden fees (amenities, credit cards, booking channels). Ensure you have a clear list of potential charges. We never charge credit card fees or booking channel fees to the owner!

3) Red Flags: Be wary of property managers offering unusually low commissions upfront. Negotiating is fine, but compromising on standard commission raises concerns about other compromises in their operations.

4) Avoid Flat Rates: Commission-based models incentivize bookings for both parties. Flat-rate fees may bill you monthly, even without reservations. No one but the company benefits in this type of arrangement.

5) Request Reports: Always ask for a revenue potential report and an estimated cost of management chart to understand your property's financial outlook. We provide both willingly up front.

6) Linens/Maintenance: In addition to our commission, we charge two things: a yearly linen fee charged in July and maintenance ad hoc. Your linen fee will depend on the size of your property and each maintenance task is charged ad hoc for the time and services completed.

We're experts who stay updated and invest in our team. We know how to list your property effectively and maximize marketing. We attend industry conferences, read books, listen to experts, and learn continuously. We advertise on major booking channels like Airbnb, VRBO, Booking.com, etc., and more (HomeToGo, Whimstay, Rentalz.com, Hopper, etc.). We also use social media and Google ads to target potential guests, increasing your property's visibility and bookings for higher revenue.

Our team of professional housekeepers and maintenance people are the best around! Sure, everyone says that, but we give them the tools they need to prove it!

We handle the routine housekeeping following every guest departure including laundering all linens and terry at an offsite commercial facility. Our housekeepers prepare the property for the next arrival and supply all of the consumable amenities like paper products, soap, laundry detergent and more.

Following an owner reservation departure, owners have the option of having our team clean for a reduced cleaning fee, or performing a self-clean which would be free to the owner.

Following each departure of a guest, our team performs an inspection to ensure the property was cleaned properly and to our high standards. Each housekeeper and inspector is required to log their tasks in an app and take photos of various parts of the property to ensure everything is as it should be.

Is there a particular way you want the couch cushions arranged? No problem! We can add control photos to our software so each housekeeper and inspector knows exactly how you want them.

If the next guest doesn't arrive for a while, our team will perform another inspection before the guest arrival to ensure everything is the same and ready. If it's the slow season, our team performs an inspection at least every 2 weeks to check the AC filter, look for any drips that could have formed, and generally check to maintain the property.

We also provide hurricane prep and recovery at no cost to the owners. If the area is threatened by a storm, our team will secure all outdoor and loose items until the threat passes. Once the threat has subsided, our team will begin recovery efforts and individually inspect each property and provide detailed reports back to the owners.

We're a small company, so our owners know us all by name. Our owners have a dedicated phone number and email address to use when reaching out to us for priority support and have a dedicated property manager assigned to their property who they can communicate with regularly for any day-to-day questions.

For questions regarding revenue strategy, marketing strategy, overall performance of the property in comparison to the market, owner statement questions, or other technical issues, owners can always reach out and schedule one on one support.

We send out (at least) quarterly update emails informing owners of exciting new things in the works, the latest market condition updates, and news from around the area. But we also like to host webinars and cover a variety of topics and we want owners to give us ideas on what they want us to talk about. We love to answer questions live and make sure any question is addressed, even after the fact.

Owners will have a dedicated Owner Portal specific to their property. Some of the features of the Owner Portal include:

** View all past and future bookings, including the net amount payable to the owner.

** See all closed work orders and their costs (even before the monthly statement is generated.)

** See all present and historical owner statements.

** Generate P&L reports for any time period.

** Create work orders or send our team direct messages.

** Make modifications to the description.

** Create or modify owner reservations or guest of owner reservations.

We practice trust accounting!

This means that all funds collected are held in a separate account and not disbursed until a reservation departs. Only after a reservation departs are these funds accounted for, then our system separates the various line items and disburses them to their proper place: owner's payout, management commission, housekeeper payments, taxes, etc.

We do not co-mingle our accounts.

We're in the digital age and we embrace it! Some of the wonderful tech options we use include:

** Integrated property management system (PMS) that provides instant two-way communication to various booking channels making changes like photos and description edits seamless and quick.

** Housekeeping/Inspection app with photo evidence and checklists to ensure the highest quality cleaning jobs.

** Maintenance app with notes and photos to make sure the task we want to be done was done and was done properly and timely.

** Owner Portal for owners to keep a finger on the pulse of their properties.

** Direct booking website to provide guests an easier and cheaper way to book their trips. We also provide direct property URLs and custom URLs (i.e. www.commodore105.com) for individual properties to increase marketing exposure and increase repeat bookings.

** Data Aggregate Services (such as Key Data Dashboard and LSI Insights) provide our team with true, accurate transactional data at our fingertips leading to a more effective revenue strategy and better revenue.

** Automated texts to guests put us front and center building brand awareness, creating repeat guests, and ensuring open communication should they need us.

** A convenient phone app for guests allows them to book beach chairs, add a late checkout, create a maintenance ticket, or just send us a message.

We prioritize guest care and comfort at Soleil. We inspect properties using specialized software, track cleanings with checklists and photos and perform regular inspections to maintain quality which leads to lower stress and less worry from the owners.

We love to engage with our owners and answer the "tough" questions like "Why is my property performing worse this year?" We take the time to dig into the reasoning and provide our owners with very clear and concise reasoning because there's always a logical answer! Providing market data as a whole and analyzing property-specific performance is key to continuously improving both our management services and overall revenue for the owners.

Each reservation automatically carries up to $5,000 in accidental damage protection. If a guest accidentally shatters the glass top coffee table, the program kicks in. If a guest puts a hole in the drywall with the broom, the program kicks in. The program is designed to streamline the repairs and protect both the guest experience and the owner experience. Instead of risking a bad review trying to obtain a few dollars from the guest to fix something, the program kicks in and covers the cost so the guest has an exceptional experience and the owner doesn't come out of pocket for accidental repairs. Restrictions do apply and not everything is covered, but we're happy to answer specific questions about the program.

Revenue strategy is something we're good at and proud of! Every decision we make in regards to revenue management is based in fact and data and we look at it often!

We use a variety of data aggregate services (such as Key Data Dashboard and LSI Insights) to provide our team with true, accurate transactional data at our fingertips leading to a more effective revenue strategy and better revenue. Using this data, we can see exactly what the property next door is booking for and if they're even booked or not. This allows our team to tweak the strategy to remain competitive and outperform the competition.

In addition, we employ a range of booking rules such as minimum nightly stays for peak periods, gap night logic, reservation extension logic, and more to continuously increase revenue, even after a guest has booked. For example: if there's a gap night available before or after a guest's scheduled reservation, our system recognizes this and reaches out automatically to the guest to offer an extension. We see tremendous success with guests taking advantage of an extra night or two!

Our company, and our employees, are native to Panama City Beach. We live and work here and constantly get involved in local events. We recognize that tourism dollars are the lifeblood of the area and we get involved in local government to ensure any regulations are fair and ethical. We participate in local events and charities and get involved with Visit Panama City Beach's think-tanks to discuss new ways to increase demand for our area and ensure tourism continues and we launched a beach cleanup initiative in 2023 to help keep our beaches as beautiful as they are today.